Contact

Requests for reference assistance, factual inquiries, and editorial corrections related to Washington State government information are handled through this office. The sections below specify the communication channel, geographic scope of service, required message components, and realistic response timelines. Submissions outside the defined scope are redirected without full review.


How to reach this office

Correspondence is accepted through the site's contact form, accessible from any page in the Washington Government Authority reference network. No telephone line is maintained for public inquiries. Email submitted via the contact form is routed to the editorial and reference team responsible for Washington State government content.

Physical mail is not processed at this time. All substantive inquiries must be submitted digitally through the on-site form to receive a logged response. Anonymous submissions are accepted but cannot receive a reply; a valid return email address is required for response.

For inquiries directed at actual Washington State government agencies — rather than reference content about those agencies — the following primary agency contacts apply:

Directing inquiries to the correct agency avoids delays. This office does not forward correspondence to state agencies on behalf of requestors.


Service area covered

This reference office covers Washington State government exclusively. The geographic and institutional scope includes:

  1. State-level government — the executive branch, legislative branch, and judicial branch as constituted under the Washington State Constitution
  2. 39 counties — all county governments from Adams County through Yakima County, including structural and administrative reference
  3. Incorporated municipalities — including major cities such as Seattle, Spokane, Tacoma, and Bellevue
  4. Special purpose districts — including school districts, public utility districts, port authorities, and metropolitan planning organizations
  5. Tribal governments — reference content covering the intergovernmental relationship between Washington State and federally recognized tribal nations is within scope; see Washington Tribal Governments

Inquiries concerning federal agencies operating within Washington State, neighboring state governments, or private-sector entities are outside scope and will not receive substantive responses.


What to include in your message

Incomplete submissions delay or prevent resolution. Every contact message should contain the following components, structured in this order:

  1. Subject category — specify one of the following: factual correction, missing information, broken link, editorial inquiry, agency contact update, or general reference question
  2. Page reference — provide the exact page title or URL path where the issue was identified; for general inquiries not tied to a specific page, state "general inquiry"
  3. Specific claim or section — identify the paragraph, heading, or data point in question; vague references to "the page" or "the content" cannot be acted upon
  4. Supporting source — for factual correction requests, include the name and URL of the authoritative public source that contradicts or supplements the published content; acceptable sources include official Washington State agency websites (.wa.gov), the Revised Code of Washington (app.leg.wa.gov/rcw), and Washington Administrative Code (apps.leg.wa.gov/wac)
  5. Return email address — required for any response; submissions without a return address are logged but not answered

Submissions that omit the page reference or supporting source for correction requests are deprioritized in the review queue.


Response expectations

Response timelines vary by inquiry type. The following schedule reflects standard operating practice:

Inquiry Type Expected Response Window
Factual correction with sourced documentation 3–5 business days
Broken link or technical report 2–3 business days
General reference question 5–7 business days
Editorial or content addition request 10–15 business days
Submissions missing required fields No response guaranteed

Factual corrections that meet the sourcing standard — citing a named official document such as a Revised Code of Washington statute, a Washington Administrative Code section, or a published report from a named agency — receive priority handling over unsourced correction requests.

This office does not provide legal advice, agency-specific procedural guidance, or personal case assistance. Requests of that type are redirected to the relevant state agency. For structured reference on navigating Washington government services, see How to Get Help for Washington Government.

Bulk submissions — defined as 5 or more separate inquiries submitted within a 24-hour period from a single source — are consolidated and reviewed under a single response thread. Duplicate submissions for the same issue do not accelerate the review timeline.

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